Support
Support for the people who sell our lines
Our support exists to make our partners look good in front of their clients. Technical answers, warranty handled end to end, spares where you can reach them, and training so your team can sell and commission with confidence.
Technical helpdesk
Configuration, compatibility and firmware questions on anything we have supplied you — answered by engineers who work with the lines every day.
Email the helpdeskWarranty & RMA
We administer the warranty claim with the manufacturer so you are not chasing a factory in another time zone. Loan units where the line and the situation allow.
Raise an RMASpares & consumables
Fast-moving spares held regionally, and agreed critical-spares holdings for partners with on-air or mission-critical installations.
Check a spareBefore you contact us
Having these to hand gets you an answer in one exchange instead of four.
- Model and serial number of the affected unit
- Your account and original order reference
- Firmware or software version in use
- What changed immediately before the fault
Partner training
We run manufacturer-led product and certification training for our partners' sales and engineering teams — in person at our facility, on your premises, or online. Sessions cover what the product does, where it fits, how to commission it, and the escalation path into our helpdesk when something is not behaving.
Book a session
Tell us the lines you want covered, how many people are attending and whether you need sales, engineering or both.
Request trainingPartner system down right now?
For urgent on-air or live-event faults on lines we supplied, call us rather than emailing. +212 000 000 000